Monthly Archives: June 2009

When Voluntary is Not Voluntary

It’s a dry, hot summer in Houston.  Dry, as in it has not rained in June.  Hot, as in it hit 104 several days this week. So today, the inevitable happened.  We got a notice of Voluntary Water Conservation. It’s voluntary, but if you don’t agree to voluntarily follow the rules, you can either have...

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When the Customer Service Measurement Hurts Customer Service

We left our house to go pick up Eloise’s mother from the airport as soon as the American Airlines website said the plane had left Dallas for Houston. Five minutes later the phone rang.  It was a flight attendant making a call for my mother-in-law to let us know that they couldn’t take off due...

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How do you control your anger?

Sometimes volunteer positions are interesting. One of my volunteer jobs is being chairman of the Landscape Committee in Sienna Plantation, the community we live in.  Generally it’s mostly going to a monthly meeting, driving the neighborhood choosing yard of the month candidates, and sometimes doing a little homework. But every once in a while I...

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You won’t believe my first computer! What was yours?

I’m sitting here writing on my new MacBook Pro.  Having a new computer has brought a flood of memories about how far computing has come in my life. The first computer I used was a mainframe in Abilene, Texas.  It was owned by a local bank, and used to reconcile their financial information.  As college...

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Some Random Wednesday Thoughts

Just some things running through my head this morning… I enjoy stepping out on the back porch and hearing the children squealing and playing at the nearby school.  It’s been a very long time, but I can remember how much I enjoyed recess.  I really think we need to figure out how to have recess...

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